At CNA Cleaning, we are committed to providing you with the best services in retail, warehouse, school, or commercial office cleaning in Melbourne. As such, we are prepared to attend to all of your concerns and respond to any queries you might have at the booking stage. Below are the answers to the frequently asked questions we receive.
How can I request a quote for your services?
When can I expect a site inspection booking to be confirmed?
A member from our client services team will be in contact with you to schedule a suitable day and time for the site inspection.
Do I or someone in charge have to be around while you work?
No at all! If you prefer, we can access the premise after-hours for cleaning and maintenance.
Can I book weekly/monthly cleaning services?
Absolutely. Our site supervisors will provide a recommended cleaning schedule following a site visit. You can follow the recommended plan or suggest a preferred cleaning frequency
How do you charge for your services?
Our competitive quotes are tailored to your cleaning requirements. That’s why we perform a site visit to ensure our quotes are as accurate as possible. A site inspection helps us determine the equipment, labor power and hours required to successfully execute the maintenance job.
What forms of payment do you accept?
All payments are via EFT and based on terms as stipulated on your original contract.
What if I am not satisfied with your services?
While we are confident about the quality of the work we perform to your fullest satisfaction, we understand this may not always be the case. That’s why we work closely with our clients to resolve any dissatisfactions with service. The job is not done until you’re happy. That’s the CNA cleaning guarantee!
How long does the cleaning usually take?
This significantly varies and depends on the complexity of the cleaning job.
What cleaning supplies do you use?
We use recommended, commercial grade cleaning supplies.
Commercial Office: We’re concerned about our security. Do your employees undergo the necessary checks?
All employees undergo mandatory police checks and must maintain an active working-with-children card.
Retail Store: I don’t want my employees or customers to be disturbed while my store is open. Can you come and clean after hours?
Yes, we can. We work closely with a number of retail clients who require after-hours cleaning services.
Healthcare: We require maximum sanitation at our facility. Are your cleaning products and tools able to achieve that?
Yes, we use commercial grade disinfectants that contain over 95% alcohol volume.
Warehouse: We have a big area which may take more time and effort to clean. How much do you charge for facilities such as a warehouse?
Our competitive warehouse quotes are based on area and hours. Contact us for a site inspection today!
Carpet Cleaning: I want more than just vacuuming. How does your carpet cleaning work?
Our intricate carpet cleaning services include stain and mold treating, shampooing and disinfection.
Floor Cleaning: Do you use different cleaning materials/techniques for different types of floors?
Yes, not all floors can be cleaned in the same way. From the typical concrete floor to evergreen stone floors, we have the techniques and all equipment required to perform a shine that lasts!